Making services work for poor people

Abstract: The framework outlined in this paper provides a way to examine options for improving the outcome of public services for the poor. The different examples all improved outcomes by addressing aspects of the relationships between policymaker, service provider, and client.

Author(s): Devarajan, Shantayanan; Reinikka, Ritva

Source(s): , i, 19 p., ill., graphs, tabs

Published: 2002 World bank group, [Washington, DC] (English



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