E-service delivery : a manual for delivering e-services as a local government in the digital information society

Abstract: Offers an overview on how to implement and deliver e-services successfully. Includes four best practices of the development of effective and efficient e-service delivery.

Author(s): Voogd, Mark

Source(s): , 72 p., ill., tabs

Published: 2007 VNG international, The Hague (English


Link: http://www.vng-international.nl/fileadmin/user_upload/downloads/publicationsAndTools/E-Service_Delivery.pdf

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