Abstract: This self-learning course is designed to help users develop the basic knowledge and skills to implement Citizen Report Cards (CRCs), which is a simple but powerful tool to provide public agencies with systematic feedback from users of public services.
Author(s): ADB; ADBI
Source(s): , iii, 236 p., ill., graphs, tabs
Published: 2007 Asian development bank (ADB), [Metro Manila] (English
ISBN/ISSN: /
Leave a Reply
You must be logged in to post a comment.