How can we help you? : a toolkit for establishing a local government one stop desk

Abstract: This toolkit presents the step-by-step approach VNG International has developed over the years in various projects, mainly in Central and Eastern Europe. Its final objective being the creation of fully operational one stop desks wherever these may be needed.

Author(s): Hecker, Jan; Netolický, Miroslav; Tøebová, Moravská; Maathuis, Sander; Vis, Carolien

Source(s): , 34 p., ill., tabs

Published: 2010 VNG international, The Hague (English



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