Citizen charters : enhancing service delivery through accountability : dealing with governance and corruption risks in project lending

Abstract: Introduced by the United Kingdom in the early 1990s, CCs are now being used in a wide range of countries — including the United States, Kenya, India, Jamaica, and Mexico — to improve the quality of service delivery and enhance public sector management.

Author(s): Post, David; Agarwal, Sanjay

Source(s): , How-to notes 17 p., ill., tabs How-to notes

Published: 2012 World bank, [Washington, DC] (English



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