Citizen charters : enhancing service delivery through accountability : dealing with governance and corruption risks in project lending

Abstract: Introduced by the United Kingdom in the early 1990s, CCs are now being used in a wide range of countries — including the United States, Kenya, India, Jamaica, and Mexico — to improve the quality of service delivery and enhance public sector management.

Author(s): Post, David; Agarwal, Sanjay

Source(s): , How-to notes 17 p., ill., tabs How-to notes

Published: 2012 World bank, [Washington, DC] (English



Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s