Tag: public opinion
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Perceptions about municipal governance in the post-1996 era : the case of Thulamela local municipality
Abstract: An assessment of stakeholder perceptions on effective municipal governance confirms that the necessary structures and systems are in place for effective governance, but poor communication creates negative perceptions. Introduction of the scorecard is recommended. Author(s): Netswera, Fulufhelo G.; Phago, Kedibone G. Source(s): , Africa insight; vol. 41, no. 2 p. 130-141, ill., tabs Africa…
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ACLGI : African commission for local government improvement
Abstract: The Commission is a unique collaboration of local government advisory bodies, professional bodies, consultancies; and universities committed to the improvement and professionalization of local government in Africa. It is particularly committed to supporting Local Government Associations (LGAs). Author(s): Source(s): , Published: 2011 African commission for local government improvement (ACLGI), [Milton Keynes] (English ISBN/ISSN: /…
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Success and failure of local e-government projects : lessons learned from Egypt
Abstract: The information systems success model was used to examine local e-government in Egypt. The model uses six success variables: information quality, system quality, service quality, use, user satisfaction, and perceived net benefit. Author(s): Abdelsalam, Hisham; Reddick, Christopher G.; ElKadi, Hatem Source(s): , 21 p., ill., map, tabs Published: 2011 Cairo university. Faculty of computers…
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Accountability in public services in South Africa : selected issues
Abstract: The service delivery capacity and quality challenges in South Africa are examined by analysing the interaction between service providers and beneficiaries. Special emphasis is placed on the accountability relationships among citizen-users, policymakers, and service providers. Author(s): Brink, Rogier Van Den Source(s): , xiv, 157 p., ill., graphs, maps, tabs Published: 2011 World bank, [Washington,…
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Rapid feedback : the role of community scorecards in improving service delivery : dealing with governance and corruption risks in project lending
Abstract: Community Score Card initiatives are typified by a number of common characteristics including: the use of a simple and low cost implementation framework; promoting community ownership and empowerment; and providing service providers with direct feedback. Author(s): Post, David; Agarwal, Sanjay; Venugopal, Varsha Source(s): , How-to notes 16 p., ill., tabs How-to notes Published: 2011…
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Real democratization in Cambodia? : an empirical review of the potential of a decentralization reform
Abstract: This article investigates popular perceptions of the evolving decentralization reform and the views of representatives of the commune authorities with the aim of analysing key dimensions of this reform in terms of post-conflict reconstruction, local democratization and local development. Author(s): Öjendal, Joakim; Sedara, Kim Source(s): , Working paper / Swedish International centre for local…
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Enhancing consumer participation in water service delivery through water action groups
Abstract: In Kenya, ‘Water Action Groups’ (WAGs) were created to channel consumer concerns at all stakeholder levels and sector institutions (citizens, commercial providers and government bodies) towards improving transparency, accountability, and enforcement of better water service provision. Author(s): Source(s): , 7 p., ill., tabs Published: 2010 Water services regulatory board (WASREB) [etc.], Nairobi [etc.] (English…
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Democratic decentralisation and local democracy in South Africa re-examined : quo vadis?
Abstract: A study of local governance in South Africa reveals that decentralization needs to be formalized and entrenched in local governance, and, what is more important, solutions must be found to the problems of unfunded mandates, lack of technical competence, and inadequate skills. Author(s): Reddy, Purshottama S. Source(s): , Politeia; Vol. 29, No. 3 p.…
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Citizen perceptions of local government responsiveness in sub-Saharan Africa
Abstract: This paper examines local government performance from the perspective of ordinary people, with special attention to questions of responsiveness, representation and accountability. The results both confirm and challenge conventional wisdom. Author(s): Bratton, Michael Source(s): , Afrobarometer working papers; 119 ii, 28 p., ill., tabs Afrobarometer working papers 119 Published: 2010 The Institute for democracy…