Enhancing consumer participation in water service delivery through water action groups

Abstract: In Kenya, ‘Water Action Groups’ (WAGs) were created to channel consumer concerns at all stakeholder levels and sector institutions (citizens, commercial providers and government bodies) towards improving transparency, accountability, and enforcement of better water service provision.


Source(s): , 7 p., ill., tabs

Published: 2010 Water services regulatory board (WASREB) [etc.], Nairobi [etc.] (English


Link: http://www.wsp.org/wsp/sites/wsp.org/files/consumerparticipat_water_service_delivery.pdf

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