Abstract: The service delivery capacity and quality challenges in South Africa are examined by analysing the interaction between service providers and beneficiaries. Special emphasis is placed on the accountability relationships among citizen-users, policymakers, and service providers.
Author(s): Brink, Rogier Van Den
Source(s): , xiv, 157 p., ill., graphs, maps, tabs
Published: 2011 World bank, [Washington, DC] (English