Rapid feedback : the role of community scorecards in improving service delivery : dealing with governance and corruption risks in project lending

Abstract: Community Score Card initiatives are typified by a number of common characteristics including: the use of a simple and low cost implementation framework; promoting community ownership and empowerment; and providing service providers with direct feedback.

Author(s): Post, David; Agarwal, Sanjay; Venugopal, Varsha

Source(s): , How-to notes 16 p., ill., tabs How-to notes

Published: 2011 World bank, [Washington, DC] (English

ISBN/ISSN: /

Link: http://siteresources.worldbank.org/EXTSOCIALDEVELOPMENT/Resources/244362-1193949504055/4348035-1296838689014/7712311-1298494972121/Rapid-Feedback.pdf

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